Terms & Conditions

Welcome to Livbetr™. By accessing or using our website, telehealth services, digital tools, or communications (collectively, the “Services”), you agree to these Terms of Use. If you do not agree, do not use our Services.

1. Overview of Services

Livbetr™ provides access to:

• Telehealth consultations with licensed U.S. medical providers through our clinical partner network
• Prescription evaluation and fulfillment through accredited U.S. pharmacies
• Digital tools, educational content, and an AI-assisted intake experience

Livbetr™ is not a medical provider, pharmacy, or insurance company. Medical decisions—including prescribing—are made solely by independent licensed clinicians.

2. Eligibility

To use the Services, you must:

• Be at least 18 years old
• Reside in a state where our services are available
• Complete a medical intake truthfully and accurately
• Agree to the OpenLoop Telehealth Consent and relevant clinical agreements

Providing false information may result in termination of access.

3. No Medical Advice

Content on Livbetr™ (including product descriptions, messaging, AI-generated educational text, and marketing materials) is for informational purposes only. It does not replace professional medical advice, diagnosis, or treatment.

All medical decisions are made by licensed clinicians after reviewing your intake.

4. Telehealth Services

Telehealth services are delivered by independent clinicians through our clinical partner network (OpenLoop or other licensed networks). By using the Services, you agree to:

• The OpenLoop Telehealth Consent
• Provider review of your information
• Possible denials if treatment is not clinically appropriate
• Ongoing monitoring, adjustments, or discontinuation at the provider’s discretion

Your use of telehealth is voluntary.

5. Prescription Policy

Prescriptions are only issued if medically appropriate after a clinical review. Livbetr™ does not guarantee:

• Approval for treatment
• Specific medications
• Specific dosages
• Specific timelines

Medications are dispensed only by accredited U.S. pharmacies.

6. Payment, Billing & Renewals

By purchasing a treatment plan, you authorize Livbetr™ to charge your payment method for:

• Initial consultation
• Medication (if prescribed)
• Ongoing subscription renewals (monthly, 3-month, or 6-month cycles depending on your plan)

Refunds:

• Consultation fees are non-refundable once your intake is submitted.
• Medication orders are non-refundable once the pharmacy processes or ships your prescription.

Please review our Refund & Cancellation Policy for full details.

7. User Responsibilities

You agree to:

• Provide accurate medical and personal information
• Use medications exactly as prescribed
• Notify your provider of any side effects, concerns, or changes
• Not misuse medications or share them with others

Misuse may result in account termination and may be unlawful.

8. Intellectual Property

All content on Livbetr™—including text, graphics, logos, videos, product names, and branding—is the property of Livbetr™ and protected by law. You may not copy, reproduce, or distribute any content without permission.

9. Prohibited Conduct

You may not:

• Provide false information
• Attempt to obtain medications illegally or fraudulently
• Tamper with the website, systems, or data
• Use the Services for any commercial or non-personal purpose

Any violation may result in suspension or permanent removal.

10. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how your information is collected, used, and protected.

11. Limitation of Liability

To the fullest extent permitted by law, Livbetr™ is not liable for:

• Medical decisions made by independent providers
• Delays, errors, or issues caused by pharmacies
• Technical issues, interruptions, or service outages
• Any damages arising from misuse of our Services

Your sole remedy for dissatisfaction is to discontinue use.

12. Modifications

We may update these Terms at any time. Continued use after an update means you accept the revised Terms.

13. You can cancel the SMS service at any time. Just text "STOP" to the 1-888-664-9435. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed.

After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@livbetr.com or 1-888-664-9435.

Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive SMS every 2 Days. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy: https://livbetr.com/privacy-policy

14. Contact

For questions about these Terms or your account:

support@livbetr.com